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Introduction and Overview of KNHAA

This policy applies to all platforms under the KNHAA brand (the “Site,” “Website,” “Mobile Application,” “App,” “Us,” “We,” or "Social Media Platforms"), owned, operated, marketed, and managed by KNHAA.

It is KNHAA’s policy to comply with applicable laws that protect user information and banking details shared to avail services. This Privacy Policy regulates the processing of user data and outlines your rights regarding your personal information.

Any images, data, or files uploaded on the website must not be used without prior consent from KNHAA. The website may contain links to third-party sites not controlled by KNHAA. Users are encouraged to review those sites’ privacy policies independently.

User Consent

By using or visiting KNHAA platforms, you explicitly agree to the Terms & Conditions and Privacy Policy, and consent to KNHAA processing your personal information in the following ways:

  • To create a personalized account with contact info, email, location, and payment data.
  • To send security, transactional, and promotional updates.
  • To enable customer service and feedback systems.
  • For marketing, surveys, social sharing, networking, and analytics.
  • To make public content (like images with hashtags) accessible across the KNHAA community.

Important: When you upload a picture using hashtags like #KNHAA or #ItsAFeeling on platforms such as Instagram or Facebook, your content may be automatically linked to KNHAA platforms and used for marketing or promotional purposes.

Marketing Communication Consent

You hereby authorize KNHAA (including third-party service providers) to contact you via:

  • SMS
  • Phone calls
  • Emails
  • Notifications and marketing communications

This applies even if your number is registered with the National Do Not Call Registry (NDNC).

To discontinue, contact: support@knhaa.com.

Security

You are responsible for maintaining the confidentiality of your login credentials.

KNHAA has implemented technical and organizational safeguards to secure your data. However, due to the nature of the internet, we cannot guarantee 100% protection from unauthorized access or misuse by third parties. By using our services, you acknowledge and accept these risks.

We comply with the Information Technology Act, 2000, to ensure lawful protection of user data.

Cookies & Tracking Technologies

KNHAA uses cookies and similar technologies to:

  • Personalize user experience
  • Understand user behavior
  • Track sessions and improve services
  • Analyze web traffic

You can manage cookie settings via your browser. If disabled, certain features of the website may not function properly.

We also collect:

  • IP addresses
  • Location data
  • Browser and OS details
  • Page views, session duration, clickstream data

Cookies may also be placed by third-party analytics or advertising partners.

Changes to this Privacy Policy

KNHAA reserves the right to modify or update this Privacy Policy at any time. Material changes will be posted here, and continued use of our services will signify your acceptance.

Policy Towards Children

KNHAA platforms are not intended for users under the age of 18. We do not knowingly collect data from minors. If discovered, such information will be deleted promptly.

Information We Collect

Private Information

  • Full name, phone number, email, location
  • Bank account details or payment method (not stored by us)
  • Address and user-generated content

Public Information

  • Profile name, social handles, hashtags, public posts

Behavioral Information

  • Site usage behavior, device details, access times, referral sources

Financial Data

We do not store sensitive data like credit/debit card numbers or PINs. All transactions are routed through secure third-party payment gateways.

Use of Information

Your data is used for:

  • Account creation & personalization
  • Customer support and feedback
  • Marketing, promotions, newsletters
  • Transaction confirmations and alerts
  • Analytics and product improvement
  • Legal compliance

Information Sharing

Your data may be shared:

  • With service providers who assist in operations.
  • With legal authorities if required by law.
  • In case of acquisition, merger, or business transfer.
  • For fraud detection and prevention.
  • With third-party platforms (if you choose to connect).

KNHAA will never sell your personal data for unauthorized marketing.

Access to Your Information

You can access, update, or request deletion of your personal information by contacting: support@knhaa.com.

Opt-Out Option

You may opt out of marketing communications at any time. However, transactional or service-related communications will still be sent.

To unsubscribe, email us at: support@knhaa.com.

Termination & Account Deletion

To delete your account:

After deletion, KNHAA may retain logs or anonymized data for up to 60 days for audit or legal purposes.

Data Retention

  • For as long as needed to provide services
  • To meet legal, tax, and regulatory requirements
  • For fraud prevention and security
  • You may request data removal by contacting support

Non-Personal Data Collection

We may automatically collect:

  • Device types, operating systems, and configurations
  • Page views and access times
  • General usage trends

This data is anonymized and used for performance optimization and reporting.

KNHAA Terms of Sale

All purchases via KNHAA are governed by our Terms of Sale, which are incorporated into this policy.

Disclaimer

  • KNHAA reserves the right to modify this policy without prior notice.
  • Employs best-in-class data protection practices.
  • Is not liable for data breaches due to third-party platforms or user negligence.
  • Does not store sensitive payment details (e.g., card numbers or CVV).
  • Routes all payments through secure external payment gateways.

You play a vital role in keeping your information secure. Never share your login credentials or payment details with anyone.

Governing Law

These terms are governed by the laws of India, and all disputes will fall under the jurisdiction of Indian courts.

Contact Us

For questions, data deletion requests, or support, contact: support@knhaa.com.