Refund Policy

Refund information

KNHAA follows an exchange-led policy for eligible apparel orders delivered within India. We do not provide refunds for change of mind or sizing preference.

When a refund may be considered

A refund may be considered where required by applicable law, where an item is verified as defective or incorrect and a suitable resolution is not possible, or where KNHAA cannot fulfil a confirmed order.

How refunds are processed

Where a refund is approved, it will generally be initiated to the original payment method where possible. The time taken for the amount to appear in your account depends on the bank or payment provider. We will communicate any relevant next steps after reviewing your request.

How to raise a request

Contact KNHAA through the Contact page on knhaa.com. Include your order number, a description of the issue, and clear photographs where relevant. Please contact us promptly after delivery if your item is damaged, defective, or incorrect.

Related policy

For exchange eligibility and the request process, please read our Returns & Exchanges policy. Nothing in this policy limits rights available under applicable law.